Client Support
Learning a new software program always seems like a daunting task. Entrusting your practice data and cashflow to a new vendor can be downright scary. That's why every measure of care was taken to create a support system in which the Help tools are easy to understand and use. FreeDOM has a multi-level support system that was designed to help you help yourself — in every area of the program. Optional (paid) phone support plans are available, however, if you feel that you need more help. See all the options below. FreeDOM stands behind you!
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Topic Sensitive Help - FreeDOM Help guides you through
the Setup process, and teaches you how to get up and running quickly.
Each FreeDOM Help topic provides step-by-step, easy to understand instructions,
richly illustrated with screen shots of every step of each procedure.
Topic Sensitive Help is included with FreeDOM at no cost.
See more of
the Help System
See the FreeDOM Help System Demo
• FreeDOM Help Forum - If
you do have questions, the FreeDOM Help Forum allows you to post questions
and get answers. In most cases, your question has already been answered,
and the answer you seek can usually be located within a minute or two.
The Help Forum is divided into intuitive categories that address both
FreeDOM procedures and Payer issues, and is included with FreeDOM at no
cost.
Here is the FreeDOM Help Forum Home Page:
• Optional Phone Support - For added peace of mind, FreeDOM offers the following paid support programs.
| Per Incident | $50 |
| Bronze Support – includes 5 support calls | $200 |
| Silver Support – includes 20 support calls | $500 |
| Gold Support – includes 50 support calls | $1,000 |
| Platinum Support – includes unlimited calls | $2,500 per year |